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People assume that process stifles creativity. Nothing could be further from the truth. Chaos stifles creativity. Particularly when it applies to the business world. In a low process company, many employees are running around with their “hair on fire” dealing with the latest dilemma of the moment. Helter Skelter environments are about survival and seldom do you see creativity sparks emerging because there is just no energy or time for such luxuries. In contrast, a company that has clear and consistent processes is much better equipped for new ideas and improvements to emerge. 

Toyota’s precision manufacturing process enables workers to make on average 40 suggestions a year for improvements. There is a reason one of the most process aligned airlines, Southwest, is also one of the most creative AND profitable. Lego’s factories operate with precision allowing for the workers to spend much more time coming up with creative ideas.  

One of the genius elements behind the franchise model is that a proven process has been designed, tested, and implemented. Franchisors are able to buy into a proven model (the smart ones adhere to it) while releasing their brain power to providing great service and superior results.  

  • Build processes that work and that deliver consistent results 
  • Do follow the leader
  • Make things work so you can make things fun 

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