CONSISTENT IS KING
Have you ever been to a restaurant and had an amazing experience only to return with a group of friends and have it be mediocre at best? Have you ever had a stellar shopping experience only to return to spend more money and discover that the clerk that made it so amazing is off that day and none of the other clerks can come close to replicating the first experience?
High performing businesses understand that consistency is king and they don’t leave the customer experience up to chance. Rather, they train for it, build customer wowing processes into every part of their company, and consequently, they leave the customer satisfied every time.
- Make the customer experience replicable and scaleable
- Train for the maximum customer experience