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HOW ONE TEAM WON THE CUSTOMER SERVICE AWARD

I heard a great story yesterday about a service contract team that won the top customer service award in their company. Everyone applauded, no one asked how they did it … except one guy, the one who told me the story. This group of technicians are in and out of a lot homes of elderly people taking care of plumbing etc. When they finished their work they would always ask, “Do you have any lightbulbs that need to be changed?” All of their elderly clients knew of at least one person who had fallen trying to change a light bulb and suffered serious injury. This kind thoughtful act cost the service provider a few minutes of time but won the hearts of every customer they visited. #LeaveItBetter #SinkMoment

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